SALES AND MARKETING• Full External Sales coverage by staff, with Internal Sales support.
Written Reports are submitted by each Sales/Account Executive on a weekly basis detailing the following information:-
• Agents Visited
• Business secured
• Potential business
• Competitor Information
• Selling obstacles / lost business
• Business gains
• Telephone Sales & Marketing
• Provision of agreed Cargo Tariffs.
• Provision of exclusive telephone line(s)
• Promotional Mail Shots within the areas specified.
• Import sales and service calls
• Monthly Sales Reports detailing performance, Market Conditions, Competitor Activity, Sales Strategies, Successes, obstacles and suggestions.
CUSTOMER SERVICES• Quotations & Reservations
• Post Flights (Import & Export) and Customer Queries
OPERATIONS• Priority loading instructions to the handling agent(s).
• Full Airside monitoring
• Shortage and overage reports, plus Freight movement notacs subsequent to truck/aircraft departure.
• Administration including claim processing in accordance with the carrier’s policy
ACCOUNTING• Full invoicing to customer, with no costs.
• Weekly or monthly information to the appropriate airline office on the net or gross revenue provided.
• Collection of receivable and full credit control.
OFFLINE & ONLINE SALES SUPPORT• Aviation Group existing Sales offices in Dhaka able to support online services.
• Aviation Group Dhaka office provides services to Chittagong markets on a monthly basis with actual sales calls and telesales on a daily basis.
• Local Identity assured in smaller ports.
VALUE ADDED SERVICES• Express Services including design & implementation, operations and ground handling.
• Air Charter Partners is a division of Aviation Group which offers a complete charter service to freight forwarders.
• Successfully completed many charter in Bangladesh in last 2 years.
SERVICE RANGEActive Sales & Customer Services
Cargo Booking and Registration
Monitor Pre and Post Flight Activities
Post Flight/Delivery Status to Customers
Handling Import Cargo
Coordination with GHA
Represent Airlines in Bangladesh
Advertisement and promos: Marketing Activity-Budget, forecasting event management market communication etc
Regular Market Update to Airlines.
Relationship Management with Agents & Customers